Ouffer.com Refund Policy

 This policy was last revised on:

4th November 2011

Introduction

Ouffer Australia Pty Ltd ("Ouffer" or "we") are always committed to providing our valued members ("you") with awesome experiences in and around their city. However - we do understand that in some cases, experiences received when redeeming a voucher can be somewhat less-than fantastic. This policy sets out circumstances in which we may provide refunds in respect of a specific deal, at our absolute discretion...

Requesting a Refund

All requests for a refund must be submitted in writing via:

- The 'I would like to request a refund' tab on the Contact Us page, or...

- By way of emailing support@ouffer.com

Requests must be made in writing from both a legal and future-reference perspective, and should contain full details as to why you think you are entitled to a refund. Ouffer reserve the right to verify the circumstances of each request for a refund by consulting with the service-provider of the deal purchased. Additional information may be required from you upon request.

In cases where we believe that a refund request does not fall within the parameters of this refund policy, or is otherwise deemed illegitimate in any way - Ouffer may refuse to issue a refund. There is no obligation for us to provide any reason for refusing a refund, and any requests found to be fraudulent may result in the respective member being permanently banned from purchasing deals from Ouffer.com.

Acceptable Requests for a Refund

Ouffer will be happy to provide a full/partial monetary refund upon request, in cases where:

- We are required to do so by law.

- We have made a mistake when advertising the deal, that mis-states the service promoted such that the value or some other major factor is significantly affected.

- The terms/conditions of the deal are altered in any way after the deal has been purchased.

- Prior to a voucher purchased being redeemed, the service-provider of the subject deal ceases trading, or otherwise fails or ceases to provide the service outlined in the deal purchased.

- The goods or services provided by a service-provider are significantly not as advertised.

Non-Acceptable Requests for a Refund

Ouffer will not automatically be required to provide a full/monetary refund in cases where:

- you failed to read/acknowledge the terms/conditions (the 'Need to Know' section) of the respective deal-page which counters the reason for which you are requesting a refund.

- If you change your mind after purchase, for any reason.

- If you are unable to obtain your preferred time to experience the deal, and the deal was stated as 'Subject to Availability' in the terms/conditions of the deal.

- If a service (eg. restaurant, spa, etc) experienced as a result of a voucher did not meet your general expectations. A restaurant deal for example, would not be refunded in the event that you did not enjoy your meal.

- If you lose or otherwise misplace your voucher.

- If the service-provider of the deal purchased does not honour all terms/conditions/services outlined in the deal because you failed to present the voucher at the time of redemption.

- If you cannot redeem a voucher prior to expiry due to travel commitments (pre-determined or otherwise).

- If you cancel, fail to show or are late arriving at a scheduled booking/appointment, such that the respective voucher is forfeited as per the service-providers cancellation policy and/or the cancellation policy outlined in the 'Need to Know' section of the respective deal-page.

- If you are in dispute with a service-provider relating to an issue for which Ouffer are neither at fault nor liable for reimbursement.

- If you failed to make a booking/appointment at least 14 days prior to the expiry date of your voucher, and there is no availability in the remaining month. The date of expiry is entirely enforced by the service-provider, and any decision to honour vouchers after this date is completely at the discretion of the service provider.

- If you made an arrangement to use a voucher after it's expiry date, and your experience was unsatisfactory in any way. Note - if applicable, this term supersedes any other term outlined in this refund policy.

- If your voucher has expired and you failed to use it during it's validity period, purely as a result of your own (lack of) action(s).

Refund Methods

Refunds can be issued by way of:

- Transaction Reversal

Any purchase made within the last 60 days will be refunded by simply reversing the transaction. The refund will be credited back to the credit card/account used to purchase the deal originally.

- Bank Transfer

Any purchase made more than 60 days previous to the refund request being addressed, will be refunded by way of standard bank transfer. Relevant details will be requested where necessary, and transfers will be completed within 15 business days.

- PayPal

At any point - a member may request that their refund by issued by way of PayPal Transfer. Relevant details will be requested where necessary, and transfers will be completed within 15 business days.

- Ouffer Credit

Where the request wasn't deemed sufficient enough for a monetary refund - the member may be credited with 'Ouffer Credit', for use when purchasing any future deals featured on Ouffer.

Change To Policy

Ouffer, at it's absolute discretion, may change this policy at any time by simply posting the revised policy on this page. The responsibility to review the terms of this policy on a regular basis lies solely with you, and your continued receipt of our daily emails and purchasing of deals will constitute acceptance and acknowledgement of the terms of this entire policy.

Feedback

Any feedback, questions or suggestions regarding this policy should be submitted to Ouffer by emailing support@ouffer.com, for the attention of the Services Manager.